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How m99game Handles Your Personal Information

This page sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Account data protectedJazzCash & Easypaisa transaction privacyRaast payment data handled securelyClear data-deletion pathPakistan-relevant policy scope
m99game How m99game Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold, the fastest path is live chat inside your account dashboard. For formal written requests — such as a full data export or account erasure — email is the right channel. Our support team handles privacy requests in the same queue as general account queries, so include 'data request' in your message subject so it reaches the right person without delay.

Live Chat Open the chat widget inside your account dashboard. Mention it is a privacy or data request so the agent routes it correctly.
Email Support Send a written data request to our support email address. Include your registered mobile number and the nature of the request.
Account Settings Some data corrections — like your contact number linked to your JazzCash or Easypaisa wallet — can be updated directly in account settings.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our data practices are built around four areas: what we collect, how long we keep it, who can see it, and how you can control it. Every account on our platform — whether accessed on mobile in Karachi or on desktop anywhere else in Pakistan — goes through the same data-handling process. Payments via JazzCash, Easypaisa and Raast are processed through their own secure rails; we receive only the confirmation and reference needed to credit your account.

Secure Data Storage Account data is stored on servers with access controls. Only authorised personnel handling account operations or dispute resolution can view your personal records.
Cookie Usage We use functional cookies to maintain your logged-in session. We do not use advertising cookies to track your activity outside the m99game platform.
Retention and Deletion We retain data while your account is active and for the period required by applicable financial regulations. After that window, personal data is removed from live systems.
Your Right to Access You can request a copy of the data we hold on you at any time. Submit a request via live chat or email and we will respond through the same channel.

Common Questions About Your Privacy on m99game

These are the questions we get most often about data, cookies and account privacy. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, mobile number and email address at registration. Your mobile number is also used to verify your JazzCash, Easypaisa or Raast wallet when you make a deposit.

We do not sell your data. Payment processors like the networks behind JazzCash, Easypaisa and Raast receive only the minimum data needed to process your transaction.

Your data is kept while your account is active. After closure, we retain records for the period required by applicable financial or legal obligations, then remove them from live systems.

Yes. Send a written request via live chat or email. Include your registered mobile number. We will confirm receipt and respond with the relevant data or a deletion timeline.

No. Our cookies are functional only — they keep your session active while you use the platform. We do not use tracking or advertising cookies that follow you outside our site.

No. Transaction records tied to your Raast, Easypaisa or JazzCash payments are visible only to authorised account operations staff, and only for dispute resolution or verification purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.